COVID-19

COVID-19

Posted:

April 5th Update:

Over the last few weeks, we have seen a huge increase in demand for our products as people look to have their Chubby Mealworms, wild bird food and treats and other products delivered safely to their door instead of heading to the usual shops.

We have been working around the clock to try and process all orders within our usual time frame (we aim to ship all orders placed before 2pm the same working day) while working as safely as possible. 

Items are frequently going out of stock but we are ordering more in all the time and are trying to build up our stock levels, so if something is showing as out of stock please check back soon.

Courier Updates:

DPD, Parcelforce, and Hermes are pretty much operating as normal. There may be some localised issues due to staff shortages in some areas but this should only result in a short delay.

Royal Mail are experiencing delays of several days or more in some areas so please be patient with your deliveries. We are noticing seconds class items are taking a week in some areas to arrive. If items are urgent consider upgrading your delivery to a courier service. The latest Royal Mail Service details can be found here.

We are extremely grateful to all of our loyal customers and new customers that have come across us at these difficult times. We will be doing everything we can to keep operating and shipping orders out without delay while keeping everyone safe.

Take care,

Ben, Jodie, Alex and Karly.

March 25th Update:

At the moment we are shipping as normal.

Delivery times could take a little longer than usual, but we are doing our very best to ship orders as quickly as we can.

Please try to complete your orders before 1pm for a chance of next-day delivery.

As a small family run business, we are working to the best of our ability to bring you your orders whilst adhering to the government guidelines. We have Ben and Alex working in the warehouse separately to pack and prepare the orders and Karly working from home. 

In these testing times, we understand the importance of simple pleasures such as feeding the Garden Birds and our keeping our pets happy. 

Stay safe and thank you for your custom.

Ben, Jodie, Alex and Karly