Terms and Conditions
1.1. These Conditions shall supersede all earlier conditions of Chubby Mealworms UK.
1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a director of Chubby Mealworms UK.
2.1. "Chubby Mealworms UK" means UKPetSupplies Ltd of Unit 17 Holme Bank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA.
2.2. "Customer" means the person, firm or company buying or agreeing to buy goods and services from Chubby Mealworms UK.
2.3. "Price Paid" means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price Paid is stated on the Order Confirmation.
2.4. "Order Confirmation" means the acknowledgement of the Customer´s order sent to the Customer by Chubby Mealworms UK.
2.5. "Product" means any item supplied to the Customer by Chubby Mealworms UK.
3. Prices and Ordering
3.1. Unless otherwise stated all prices are inclusive of VAT.
3.2. The price payable by the Customer will be the price current at the time of the order.
3.3. Reservation of Products does not constitute an order and is not binding on either party.
3.4. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3.5. Errors and omissions are excepted. Images are for illustrative purposes only.
3.6. While we try and ensure all prices on our website are accurate, errors may occur. If we discover an error in the price of a Product ordered we will inform the Customer as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact the Customer we will treat the order as cancelled. If the Customer cancels and has already paid for the Product, he will receive a full refund.
3.7. If the pricing error is obvious and could have reasonably been recognized as a mispricing we will be under no obligation to provide the Product even after sending an Order Confirmation.
4.1. Payment is due on demand and in any event must be made within 30 days of the invoice date.
4.2. Chubby Mealworms UK may charge interest on overdue accounts at the rate of 2% per month calculated on a daily basis until actual payment.
5.1. Any delivery date stated is only a warranty by Chubby Mealworms UK to use reasonable endeavors to effect delivery by that date. No liability will be accepted by Chubby Mealworms UK for failure to meet a stated delivery date.
5.2. Products supplied by Chubby Mealworms UK are delivered at the risk of Chubby Mealworms UK. Customers must make a claim for damage or loss of the goods in writing: -
5.2.1. if a Product is damaged, within 72 hours of delivery; and
5.2.2. if a Product has been lost or is short, within 48 hours of delivery.
No claim for loss or damage will be allowed if the Customer claims outside the above time limit.
6. Consumer Rights
6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid. You must inform Chubby Mealworms UK in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk.
6.2. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of Chubby Mealworms UK. The customer must obtain a RMA number from Chubby Mealworms UK and quote this when returning the goods. The customer will be credited with the current market price.
7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made under 5.2 above, then Chubby Mealworms UK shall at its option repair or replace the Product free of charge for labour and materials.
7.2. The Customer should return the Product in its original packaging to Chubby Mealworms UK at the address above. Prior authorization must be obtained for any returns by contacting Chubby Mealworms UK customer services and obtaining a RMA number, which must be quoted in any correspondence.
7.3. If any item is returned which is found not to be faulty by our staff, then a charge will be made for return carriage insurance and administration.
7.4. This clause does not affect your statutory rights.
8. Limitation of Liability
8.1. Chubby Mealworms UK accepts liability for any private property loss or damage, death or personal injury caused directly by the negligence or deliberate misconduct of Chubby Mealworms UK or its employees. Except for death or personal injury, this liability shall be limited to the lesser of £250,000 or the Price Paid.
8.2. Chubby Mealworms UK shall not be liable for any financial consequential indirect or other losses suffered by the Customer or any third party whether such loss arises in contract or tort or in any other way.
9. Uncontrollable Events and Delays
9.1. In case of delays caused by circumstances beyond the control of Chubby Mealworms UK or it´s suppliers, Chubby Mealworms UK shall have the right to either suspend delivery or to cancel the contract without liability.
9.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
10. Customers Obligations
10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.
10.2. Images are for illustration purposes only.
10.3. Specifications are correct as per maunfacturer information.
10.4. You must provide reasonable courtesy information and co-operation to Chubby Mealworms UK.
11. Marketing Emails
11.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.
12.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.